What We Mean By Personal Information
When we refer to personal information in this policy, we mean information that we can use to contact you or identify you as an individual or is capable of identifying you. By personal information we don't mean general, statistical, aggregated or anonymous information.
Information Collected About You
We undertake to collect and process your personal information in a reasonable manner, and in such a way that the processing is adequate, relevant and not excessive.
We may collect personal information about you in the following ways:
when you register on Redeemable;
when you use certain interactive tools and services on Redeemable;
when you sign-up for newsletters or other communications from us;
when you participate in an online survey;
when you provide personal information in a community area or other public forum;
when you order a service and provide your name, email address, delivery address, credit or debit card number and expiry date, so that the order can be processed and your services delivered to you;
when you call us, we may monitor or record your calls and details of the phone number(s) you use to make the calls. This information is used to better address your customer service needs; or
The information that we collect under paragraph 4.2 above may include:
your name, address, telephone number, Twitter handle or email address;
data regarding your physical location; or
data regarding the specific machine or mobile device and operating system that you use.
We will always endeavour to secure the integrity and confidentiality of your personal information which is in our possession or under our control.
You have the right at any time to request that we confirm the personal information which we hold about you, and to request that we correct any incorrect or inaccurate personal information which we hold about you.
What Choices Do I Have
You may access, correct, update or review personal information you have submitted through tools and applications on Redeemable by contacting us, using the contact information listed below.
How Information Collected About You Is Used
We may use information that we collect about you to:
identify you and maintain your signed-in status on Redeemable;
administer your account;
provide you with access to particular tools and services;
respond to your inquiries and send you administrative communications;
obtain your feedback on Redeemable or on our offerings;
statistically analyse user behaviour and activity;
conduct research and measurement activities;
send you personalised emails or secure electronic messages pertaining to your interests, including news, announcements, reminders and opportunities
We may also use your personal information and process such information for the purposes of management, research, analysis, corporate reporting and improving business efficiencies.
We may use personal information collected about you to contact you by post, telephone and electronic mail (that is email, picture, video, and SMS) about functionality changes to our website or application, services or changes to our terms and conditions of use.
We may combine personal information and non-personal information collected by us about you, and may combine this information with information from external sources.
With Whom Do We Share Your Information
We will not disclose or process any personal information about you, unless specifically agreed to you by you or:
to comply with legal requirements, such as a law, regulation, subpoena, or court order;
where processing is necessary to carry out actions for the conclusion or performance of an agreement entered into between us;
where processing is necessary for pursuing our legitimate interests or that of a third party to whom the information is supplied (e.g. to our vendors and suppliers in the course of their provision of products or services to us);
or in the event of a corporate change in control resulting from, for example, a merger, a sale of assets, or bankruptcy.
We do not make your personal information available to third parties for their marketing purposes. However, we may provide aggregate statistics about our products, sales, customers, traffic patterns and other website information to third parties, but these statistics will not include any information that could personally identify you.
We also do not share or sell any data that we collect with third parties, use your data for packet-sniffing (to diagnose network related problems), or to allow age targeting.
How Do We Secure and Retain Your Information
We restrict internal access to the personal information that we collect from you to our authorized team members only.
We will always endeavour to secure the integrity and confidentiality of your personal information which is in our possession or under our control, and to this end we have put in place technical, physical, and administrative safeguards to protect the personal information that we collect.
Despite our efforts to protect your personal information, please be aware that there is always some risk that an unauthorised third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The time periods for which we keep your personal information may vary according to the use or purpose attached to the personal information. Unless there is a specific legal requirement requiring us to keep your personal information, we will not keep it for longer than necessary for the purpose for which the personal information was collected or for which it is to be processed.
Beacons and Tracking
We collect information about your use of Redeemable and your use of other websites (which may include personal information) through the use of device ids. A device ID is a code unique to all mobile devices generated by the mobile phone manufacturer. The code does not contain any personally identifiable information.
The device ID allows us to uniquely identify one device from another and enables us to ensure only you can see your data.
Ad Dynamo complies with the collection of data/ usage practices and targeting of ads in accordance with to the following self-regulatory establishments:
NAI Self-Regulatory Code of Conduct for Online Behavioural Advertising (www.networkadvertising.org); and
IAB UK Good Practice Principles for Online Behavioural Advertising (www.iab.net/guidelines)
If you are not satisfied with the way in which we process your personal information, you may lodge a complaint with your information regulator.